One helpdesk to build your bot, scale your knowledge base, and deliver fast live chat support.

FrolicDesk helps teams automate support with an AI bot builder while keeping human conversations personal through real-time live chat and organized help articles.

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42% faster first replies

65% ticket deflection with bot + KB

99.9% uptime support operations

Bot Builder

Create custom support bots with no-code flows, AI answers, and handoff rules for complex tickets.

Knowledge Base

Publish clear guides and FAQs so customers can self-serve and find answers in seconds.

Live Chat

Handle conversations in real time, route chats to the right agent, and track response quality.

Trusted by support teams at

CloudNest

ShopAmigo

ScaleForge

PixelLedger

TaskOrbit

LumaCart

Everything your support team needs

Manage customer conversations from one place with automation, documentation, and live engagement tools that grow with your business.

Unified Inbox

See chat, bot escalations, and help requests in one timeline so your team never misses context.

Conversation history across all channels
Smart assignment by team and workload
SLA timers with priority indicators

Smart Automation

Trigger workflows, suggested replies, and ticket routing based on customer intent and priority.

No-code automation builder for support flows
Auto-tagging and sentiment detection
Escalation rules for urgent conversations

Team Performance

Measure first response time, resolution speed, and customer satisfaction from real-time dashboards.

Live response and resolution tracking
Agent productivity scorecards
Exportable reports for weekly reviews

Connect with your existing tools

Bring channels, CRMs, and collaboration tools together so your support workflow stays synchronized.

Channels and Messaging

Website chat widget and in-app chat
Email and social inbox sync
WhatsApp and Facebook Messenger routing
Custom webhook channel support
SMS support for urgent notifications

Productivity and Ops

Slack alerts for escalated tickets
HubSpot and Salesforce contact sync
Jira issue creation from conversations
Zapier automation for custom workflows
Macros for one-click repetitive responses

Security and Compliance Ops

SSO login with role-based permissions
Audit logs for agent actions and changes
Data retention policies by workspace
IP allowlist and session controls
GDPR-ready export and deletion workflows

Support Operations Toolkit

Shift routing with timezone awareness
Queue balancing between teams
Internal notes and collaboration mentions
Saved views for VIP and high-priority cases
CSAT follow-up automation after closure

Designed for modern customer support

FrolicDesk gives startups and growing businesses a fast setup, clean interface, and enterprise-ready controls for scaling support.

Quick Setup

Launch your bot, knowledge base, and chat widget in minutes without a complicated onboarding process.

Guided onboarding checklist
Ready-made templates by industry
Import existing FAQ content instantly

Custom Branding

Match your support portal to your brand with custom domains, themes, and tailored customer journeys.

Custom colors, fonts, and chat launcher styles
White-label help center experience
Localized content and widget language

Secure and Reliable

Role-based access, secure data handling, and uptime you can trust to keep support always available.

Permission groups for agents and admins
Encrypted data at rest and in transit
Continuous backups and failover readiness

What customers say

Teams using FrolicDesk report faster response times and better support consistency across channels.

"FrolicDesk reduced repetitive tickets by half once we launched the bot + knowledge base combo."

"The live chat handoff is excellent. Our agents always receive context before jumping in."

"Setup was surprisingly fast and our branded support portal looked polished on day one."

Simple pricing for every stage

Choose a plan that fits your team size and support volume. All plans include bot builder, knowledge base, and live chat.

Starter

For small teams getting started with self-serve support.

$29/month

or $24/month billed annually

2 agents included
Basic bot workflows
Public knowledge base
Website live chat widget
Email support

Growth

Enterprise

For large organizations with strict compliance and scale.

Custom

tailored pricing and rollout plan

Unlimited agents
Advanced security controls
Dedicated onboarding support
SSO, audit logs, and compliance workflows
Custom SLAs and account management
Migration assistance from current helpdesk

14-day free trial on Starter and Growth. No credit card required.

Frequently asked questions

Answers to common questions from teams evaluating FrolicDesk.

Can I train the bot on my own documentation?

Yes. You can import articles, FAQ pages, and PDFs, then map confidence rules so the bot answers accurately and escalates when needed.

Does live chat support agent handoff from bot conversations?

Yes. When confidence is low or users request a human, chats are transferred to available agents with full conversation context.

Can I host a branded knowledge base on my own domain?

Absolutely. Growth and Enterprise plans support custom domains and theme controls for a fully branded customer help center.

How long does setup usually take?

Most teams launch a working setup in one day. You can connect channels, import content, and publish your chat widget without a long onboarding cycle.

Do you support multilingual knowledge bases?

Yes. You can create localized categories, articles, and chat widget language settings so customers get support in their preferred language.

Can I migrate from another helpdesk platform?

Yes. FrolicDesk supports migrations for tickets, contacts, and knowledge base articles, and our team can help plan a smooth transition.

Is there a free trial available?

Yes. You can start with a free trial to test bot flows, live chat routing, and the knowledge base before choosing a paid plan.

What security standards do you follow?

FrolicDesk includes role-based access, encrypted data handling, audit logs, and configurable retention settings to support secure operations.

Can I add teammates as we grow?

Absolutely. Plans scale with your team and you can add more agents, permission groups, and support queues as your customer base expands.

Does FrolicDesk provide analytics for management?

Yes. You get dashboards for response time, resolution time, bot deflection, CSAT, and agent-level performance to guide operational decisions.

Ready to simplify support with FrolicDesk?

Start your free trial and see how bot automation, a strong knowledge base, and live chat can reduce response times and improve customer satisfaction.

Talk to our team

Tell us about your support workflow and we will suggest the best setup.

Email: sales@frolicdesk.com

Phone: +1 (555) 013-4422

Office hours: Mon-Fri, 9:00 AM - 6:00 PM