Privacy Policy

Effective date: April 16, 2026

1. Scope

This Privacy Policy explains how FrolicDesk collects, uses, stores, shares, and protects personal information when you use our websites, products, and support services.

2. Information We Collect

• Account Information: name, email address, password, company name, billing details, and account preferences.
• Service Data: messages, tickets, chatbot content, knowledge base articles, uploaded files, and internal notes processed through the platform.
• Usage Data: device metadata, browser type, IP address, pages visited, feature usage, and diagnostic logs.
• Support Data: information you provide when contacting support, including screenshots, logs, and troubleshooting details.

3. How We Use Information

• To provide, maintain, and improve FrolicDesk services.
• To authenticate users and secure accounts.
• To process billing, payments, and subscription management.
• To communicate product updates, security notices, and support responses.
• To analyze service reliability, usage trends, and performance.
• To comply with legal obligations and enforce our terms.

4. Legal Bases for Processing

Where required by law, we process personal information based on one or more legal bases, including contract performance, legitimate interests, legal obligations, and consent where applicable.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep users signed in, remember preferences, analyze traffic, and improve functionality. You can adjust cookie settings in your browser; however, some features may not function properly if cookies are disabled.

6. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service Providers: infrastructure, analytics, payment processing, communications, and support vendors.
• Integration Partners: tools you explicitly connect (for example CRM or chat channels).
• Legal Authorities: when required by law, court order, or valid legal process.
• Business Transfers: in connection with mergers, acquisitions, or asset transfers.

7. International Data Transfers

Your data may be processed in countries other than your country of residence. Where required, we apply appropriate safeguards for cross-border data transfers.

8. Data Retention

We retain information for as long as needed to provide the service, satisfy legal obligations, resolve disputes, enforce agreements, and operate our business. Retention periods may vary by data type and account settings.

9. Security Measures

We implement technical and organizational safeguards designed to protect information, including access controls, encryption in transit, monitoring, and operational security practices.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to processing, or export your personal information. You may also have the right to withdraw consent where processing is based on consent.

11. Children's Privacy

FrolicDesk is intended for business users and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

12. Third-Party Services

Our website or product may link to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will post updates on this page and revise the effective date when material changes are made.

14. Contact

Questions or requests about privacy: privacy@frolicdesk.com.